WillowReach

Introduction

WillowReach ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website willowreach.xyz (the "Website") or use our styling services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website or use our services.

Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Website, and information from third parties.

Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
• Styling Preferences: Information about your style preferences, clothing sizes, color preferences, and other styling-related information you share during consultations.
• Account Information: If you create an account, we collect username, password, and other account details.
• Payment Information: When you make a purchase, we collect payment details, billing address, and other financial information necessary to process your payment.
• Communications: Information you provide when you contact us, including through our contact form, email, phone calls, or social media.
• Feedback and Reviews: Information you provide in feedback forms, surveys, testimonials, or reviews.

Information We Collect Automatically

• Usage Information: Information about how you use our Website, including pages visited, time spent on pages, links clicked, and actions taken.
• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information, please see our Cookie Policy section below.

Information from Third Parties

• Social Media: If you interact with us through social media, we may receive information from your social media accounts in accordance with the social media platform's terms of use and privacy policy.
• Service Providers: We may receive information from third-party service providers who help us provide and improve our services.

How We Use Your Information

We use your information for various purposes, including:

• To provide and maintain our Website and services
• To process and fulfill your styling service bookings and orders
• To personalize your experience and deliver content relevant to your interests
• To communicate with you about our services, promotions, and events
• To respond to your inquiries, comments, and feedback
• To analyze and improve our Website, services, and business operations
• To process payments and prevent fraudulent transactions
• To comply with legal obligations and enforce our terms of service
• To protect our rights, property, and safety, and the rights, property, and safety of our users and others

How We Share Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
• Advertising Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

Cookie Management

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Children's Privacy

Our Website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your personal information
• The right to rectification - to have your information corrected if it is inaccurate or incomplete
• The right to object to our processing of your personal information
• The right to request restriction of processing your personal information
• The right to data portability - to receive a copy of your personal information in a structured, machine-readable format
• The right to withdraw consent at any time, where we rely on your consent to process your personal information

To exercise these rights, please contact us using the contact information provided below.

International Data Transfers

Our Website and services are operated in the United Kingdom. If you are located outside of the UK, please be aware that information we collect will be transferred to, processed, and stored in the UK. The data protection laws in the UK may differ from those of the country in which you are located. By using our Website or services, you consent to the transfer of your information to the UK and the use and disclosure of your information as described in this privacy policy.

Third-Party Websites

Our Website may contain links to third-party websites and applications. We have no control over the privacy practices or the content of these websites and applications. We encourage you to read the privacy policies of these third parties before providing any information to them.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

WillowReach
1 Lewis Bridge East Isabelle
KA13 7NR
United Kingdom
Email: [email protected]
Phone: +440601905528